Ella Shoulder Bag

Delivery and Returns

Delivery Information

• Global Fulfillment: We proudly support comprehensive worldwide shipping to accommodate our esteemed international clientele.
• Domestic Transit: Acquisitions delivered within Singapore typically arrive within 3 to 5 business days via trusted premium couriers, including DHL Express Singapore and SingPost.
• Shipping Tariffs: We extend complimentary delivery on all orders exceeding S$80. For orders below this threshold, a standard flat-rate fee of S$15 will be applied at checkout.

Return Policy

• 30-Day Guarantee: To ensure your complete satisfaction, we offer a 30-day return and exchange window starting from the official date of receipt.
• Complimentary Returns: We proudly cover all return shipping costs. For your convenience, there are no restrictions on the logistics provider; you may utilize any courier of your preference to facilitate the return.
• Condition Requirements: All pieces must be returned in their pristine, original condition. Please note that items exhibiting artificial damage, alterations, or obvious signs of wear that impact their secondary resale value are strictly ineligible for a return or refund.